CUSTOMER CARE

Your purchase will be processed and shipped within 3-5 business days of your order being placed.
NOTE : DUE TO NEW SAFETY PRECAUTIONS, ORDERS MAY DELAY, PLEASE ALLOW 5-10 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED AND SHIPPED.
ONCE AN ORDER HAS BEEN SHIPPED, AN EMAIL WILL BE SENT TO THE EMAIL ADDRESS PROVIDED ON THE ORDER WITH YOUR SHIPMENT'S TRACKING INFORMATION. CUSTOMERS ARE RESPONSIBLE FOR MONITORING THE DELIVERY OF THEIR SHIPMENT ONCE AN ORDER HAS LEFT OUR WAREHOUSE.
PLEASE NOTE THAT ONCE AN ORDER IS PLACED IT CANNOT BE CANCELLED OR CHANGED. WE CANNOT CHANGE THE SHIPPING ADDRESS OR THE SHIPPING METHOD SELECTED.
SHIPPING COST WOULD BE AUTOMATICALLY CALCULATED AT CHECKOUT .

ARCMINUS CLOTHING (AMCLO) will be flexible in accepting late returns: the period in which a return may be requested will be extended to 14 calendar days from the receipt of your order.
Due to HIGH DEMAND OF PRODUCT, we cannot guarantee enough inventory for customers to replace. In case of replacement due to size or other problems, Please contact customers services AT; customers@4amclo-ds.com.
Once we receive your EMAIL, it will be processed within 3 business days (excluding weekends and public holidays) and we will email you an returning label. after we have received your package and inspected it. THE ITEM(S) MUST BE UNHARMED, NOT WORN, UNALTERED, AND FREE FROM ANY ODORS. ITEM(S) MUST BE IN ORIGINAL PACKAGING.
You will receive another E-mail to let you know this has been refunded. The refunds will be returned to your original payment method. It typically takes 5-10 working days (excluding weekends and public holidays), depending on your bankcard issuer.
IF YOU USE THE PREPAID SHIPPING LABEL GENERATED FROM RETURNLY, WE WILL DEDUCT A FEE OF $12.00 FROM YOUR REFUND.
ALL FINAL SALES it cannot be refunded.

CAN WE ship to P.O. box?

WE WILL COLLECT AND ONLY COLLECTING DATA from YOUR PURCHASES ( SUCH AS NAME, SHIPPING/BILLING ADDRESS,PHONE NUMBER AND ORDER NUMBERS) TO MAKE SURE WE HAVE SEND PRODUCT TO THE CORRECT ADDRESS YOU PROVIDE. We will keep your personal data confidential at all times and only collect, use and store in accordance with this Privacy Policy.
When you make online purchase with ARCMINUS (AMCLO), we protect the personal data that you provide to us. We will encrypt any personal data you transmit to us via our Site using Secure Socket Layer (SSL) – an industry standard for encryption over the Internet.

HOW DO WE USE OF YOUR PERSONAL DATA
You agree that we may use your personal data to offer you our goods and services, WE WILL USE AND ONLY USE TO SEND YOU OUR NEWS LATTERS, LIMITED EXCLUSIVE ACCESS, AND LIMITED EDITION PRODUCTS VIA YOUR E-MAILS.
You have the options to opt-out of receiving marketing communications from us. If you do not wish to continue to receive it, you may click on the “unsubscribe” link in any email communications which we might send you, or contact our Customer Service team to amend your personal data for you.